The Illusion of Ratings and Feedback

Reading Time: 3 minutes

The Illusion of Ratings and Feedback Life in present times has become an increasingly rapid process of experiences and feedback. Businesses are always asking us to rate the services or experiences they offer. And often, they feel inclined to “reward” us for it. While no one’s complaining about the free stuff or great discounts, are we losing perspective of what’s […]

Design Thinking: What a Patient Wants

Reading Time: 6 minutes

Design Thinking: What a Patient Wants Design Thinking is a relatively new concept in many countries including India. It is, however, already some decades old now. And having been practicing it for a few years now, I often get asked what it is about. And for examples of its applications. For starters, design thinking is a mindset. One that uses […]

Recruiting in The Future

Reading Time: 2 minutes

Image: source Recruiting in The Future For the longest time, there were distinct industries, and reasonably well defined job roles. And of course, an education system that did a brilliant batch-processing job of creating products people, that fit those roles. However, as people grew smarter, some of them worked hard to revamp the education system. They have been making it more flexible to […]

We Deliver.!

Reading Time: 3 minutes

We Deliver.! Several years back, I used to work in the ever so famous BPO (Business Process Outsourcing) Industry in one of India’s IT hotbeds, Bangalore. My job involved providing technical assistance to North American customers of our pretty impressive all-in-one printer range. There was a time I wondered if the monotony could leave me permanently depressed. Or worse, brain-damaged. […]