What’s Your Profession? Did You Bring More Soldiers?

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What’s Your Profession? Did You Bring More Soldiers?

In 1970s, according to the TV series Mindhunter at least, the FBI was filled with accountants & lawyers instead of more relevant experts in areas that mattered. That is, in place of behavioral analysts.

That seems to have been the case with the Indian Venture Capital industry too for some time now. They’ve strangely been recruiting a concerningly high number of Finance and CA folk. Instead of hiring more right-brained folk who can understand customer needs, likes, dislikes, and the customer experience. Those who can appreciate an entrepreneur’s vision and passion, and perhaps the grueling journey she or he has been through to get there.

Numbers don’t build businesses. They’re the result of it.

If the venture capital sector doesn’t have enough people who can understand a customer’s journey, an entrepreneur drive and vision, among other non-numerical things, just processing numbers will only make so much of a superficial impact. And bring so much of a multiple-x return on investment.

Look at the Indian funded startup space for instance. It even makes one wonder if many of our entrepreneurs possess the vision and passion. Perhaps how Flipkart is try to go after numbers, while Amazon is increasingly trying to improve the customer experience. Or how and why Uber might have logically entered the food delivery space? And more importantly, why did Ola (I hope I’m wrong!) seem to acquire Foodpanda in a knee-jerk reaction to Uber? Or how, while in India we still get mobile phones and media content literally on the same day as any developed country. When it comes to business inclination to improve the customer experience though, we get by with the bare minimum. Why?

Why can’t investors identify truly driven entrepreneurs and be able to align with the entrepreneur’s vision to create an impact? Does pushing an entrepreneur into super minority stake keep them sufficiently invested in the big plan? And is it possible for the overpaid founder of a funded startup with multiple investments of his or her own in other startups, early in his or her own startup journey, to create what people call a unicorn?

Focus! Focus! You need the right people, adequately motivated, to do one job! And to do it right!

Reminds me of a scene from the movie 300. When Daxos and his army meets Leonidas and his brave 300. Have a look!

Maybe there’s a difference between saying ‘customer service’ and doing what is necessary to delight?

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Our Right to Privacy

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Our Right to Privacy

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Towards the last week of August this year, here in India there was a landmark Supreme Court verdict that a lot of you must have heard/read about. It had something to do with the citizens of India, and our right to privacy. After the initial petitions that were filed long ago, a panel of eminent judges finally ruled that privacy is in fact, a fundamental right.

In an age where information sharing is growing at an astronomical pace, an attempt to safeguard privacy almost sounds ironical. And though our smartphones and apps make it difficult for a lot of us to even fathom if and how much we need privacy, we must be grateful to this bench of judges for thinking on our behalf and ruling in favour of the citizens.

Of course, the ruling wasn’t a no-questions-asked-right, but it does safeguard the core.

Chances are most of us would never get to reading the 547-page report ever. However, I do urge you to read just the verdict given by each of the judges. The choice of words and sentences are almost melodious. The depth of the analysis, and the absolute fairness and clarity of thought, is simply admirable. And it is something we should appreciate; it is your privacy and mine that they were safeguarding after all.

Here’s the link to the article: SC Verdict on Right to Privacy – What Each Judge Had to Say

And in case you’d want to go through the report too, here’s the link: Right To Privacy

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