Lose some…Win 'em all.!
Most people think innovation is about having brilliant ideas. Here’s the uncomfortable truth: ideas are arguably the easiest part of the entire process. The real work is before and after it. The most transformative products,…
There's a particular kind of problem that doesn't get solved in meetings. It sits with you, in the margins of a product review, in the pause before you answer a stakeholder's question, in the nagging…
Writing my books, Think Like an Innovator and Design the Future was, in many ways, an act of distillation; years of consulting work compressed into frameworks and principles that could travel further than I could.…
Every product you’ve ever loved was designed by someone who first tried to understand you. Not your demographic. Not your purchase history. You! Your frustrations, your workarounds, your unarticulated wishes. This is the engine behind…
The world has massive problems with "cool" solutions that create even bigger disasters. From the 1950s, we solved convenience with plastic, and now we’re literally breathing it. We solved the fossil fuel headache with Electric…
This was an amusing piece of news from this Monday where a corporator suggested imposing a London-style 'pay-to-drive' plan for South Mumbai in India. India has 4x the population of the US, sitting on 1/3rd…
Book recommendation below. ;) I stumbled upon what initially seemed like an interestingly different fitness service on Instagram. A few clicks in though, it turned out to be the same old behavioural science playbook at…
We have a strange fascination with frameworks. I certainly do. A framework is a visual shortcut that offers a bird's-eye view of a complex idea. It helps us find our bearings when we're overwhelmed by…
You got to love it when your AI chatbot has a sense of humour. This was me asking Gemini for a gist of Nassim Taleb's 'The Black Swan', when she started the explanation with this…
There's a particular frame of time I'm sure you have experienced. You have a big presentation later today, or you're travelling for a week, and suddenly you have a mental clarity that's often missing from…
Here's something that might sound strange coming from someone who's spent years in innovation and design: I'm not always empathetic. And neither are you. There's this perception in the design world that innovators, designers, and…
Ever happened to you? You wrap up a 30-minute (or longer) meeting, get back to your desk ready to dive back into work after the meeting that could, in some ways, be considered a break…
I often wonder about how we frame problems (challenges, as I prefer to call them), and more importantly, how that single decision can ripple out for decades, sometimes centuries. Back in the 1950s, the consumer…