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The King of Traumatic Times

How Vijay and Siddharth Mallya are handling the whole Kingfisher Airline fiasco is appalling. In a similar situation, way back, Richard Branson sold his first and extremely-close-to-his-heart business, Virgin Records at the insistence of financial institutions, so that the resulting funds could be infused into Virgin Atlantic. He supposedly cried the day the company was sold to EMI….

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Serves you Right

“Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.” – Peter Drucker We recently bought a cordless telephone from Croma (for the uninitiated, Croma comes under the Tata umbrella). Took it back home and it was not working. Late next…