Here in India, we citizens as consumers don’t quite take customer feedback as seriously yet, as they do in some other countries. In my first job for a short stint at a BPO in Bangalore, I was puzzled to find out that random surveys went out to retail customers of our Hewlett Packard products in…
The overarching theme for my recent book, ‘Main Batata Hoon‘ is not quite as simple as the stories in it are. So it would take me a minute to give an overview to anyone who asks. And that was because I would be looking at it from its underlying behavioural foundations, and as a writer….
The Illusion of Ratings and Feedback Life in present times has become an increasingly rapid process of experiences and feedback. Businesses are always asking us to rate the services or experiences they offer. And often, they feel inclined to “reward” us for it. While no one’s complaining about the free stuff or great discounts, are…
I just received probably the best feedback yet, regarding a post on my blog, ‘Death and The Maiden‘, from Jimmy, a good friend of mine. Now Jimmy’s the youngest friend I have. At over 65 years of age, he’s actually more fun to hang out with than some people my age. His sense of humour would…