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Customer is KingImproveLife or something like it

Starbucks

by Shrutin ShettyMarch 19, 2012July 16, 2019

The entire buzz in the recent past about Starbucks coming to India reminded me of this question that popped up in my head when I was at a Starbucks at a mall in New Jersey…

Design ThinkingLife or something like it

The Last Straw

by Shrutin ShettyAugust 10, 2010March 10, 2018

The Last Straw Have you ever been in a state where you’re head is filled with the purest rage? Where you think, ‘once more someone messes with me regarding (whatever), and they’re really gonna get…

Recent Posts

  • What Design Thinking gets wrong about Empathy January 31, 2026
  • Attention Residue: Why You Can’t Focus After That ‘Quick’ Meeting January 28, 2026
  • The Questions We Don’t Ask: How Problem Framing Determines Solution Quality January 21, 2026

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