What the Customer Wants

What the Customer Wants There has been the occasional debate between two schools of thought: You need to ask the customer what he/she wants; and, The customer doesn’t know what he/she wants until we show them (remember ol Steve Jobs?) A bulk of the views I’ve come across so far lie on the side of ‘ask the customer’. However, it […]



Points of View – Life, Work and Religion

Benjamin Franklin | Image: source How open or rigid, would you say your views and beliefs are? Here’s an excerpt from Benjamin Franklin’s autobiography, in which he mentions the following interaction with someone: I was acquainted with one of its founders, Michael Welfare, soon after it appear’d. He complain’d to me that they were grievously calumniated by the zealots of other […]



Step Up – Escalators Are Dangerous

Escalators at the Copenhagen Metro Most of us have used escalators at malls, in office buildings and at airports. And we have surely seen that nervous person standing at one end of it, caught in a mental conflict of whether to step on it or not. While some of us have been mildly amused by that person, their fear is, in fact, more […]