Sample Size of One: The Rose Negotiations
Image: source
The Replication Crisis is an ongoing crisis where it has been difficult or impossible to reproduce findings of scientific studies.
This thought occurred to me during a recent festival and an interaction with a flower woman in the market. Here’s the story.
Sample Size of One: The Rose Negotiation
My family is a bit religious. During Dussehra puja a few weeks ago, I was back at the market, buying flowers and fruit.
A woman in the market has a flower stall and sells bouquets. I always buy roses from her. On regular days, a rose costs INR 10. On festive days, she sells them for either INR 12 or 15.
I asked her how much for one.
“INR 15”, she smiled and replied, “but you can have them for INR 12. How many do you want?”
I asked for ten. Like always, I asked her to cut them to a particular length. I said I’ll pick up the other stuff on my list and come back for the roses.
Back at her stall 15 minutes later, she said the total was INR 150.
I said, “but didn’t you say you’d give them at INR 12 a piece?”
Now she seemed confused, like she had goofed up the prices.
In the past too, I have always paid her the full price, whether she offered a discount or not. After all, these vendors pay a premium to buy flowers during special occasions. And on that day too, I had intended to pay her the full INR 150 either way.
But there’s the funny thing.
When she first offered a discount and later forget about it, I felt a mild disappointment or something. And it is possible others might have felt the same way in that situation. It is odd, since I was ready to pay full price, right? A loss aversion of sorts.
Trying to quantify my feeling on a Disappointment-Delight scale [-10 to +10] (-10 being very disappointed, 10 being very delighted), I got:
- If I go to the stall on a regular day, and I am charged INR 10 for a rose: 0 (on the scale)
- When the woman first quoted the festival price of INR 15: -5
- When she said she’ll let me buy them at INR 12: 5
- When I made a mental note to still pay her INR 15 a piece: 9 (it is always priceless to expect and see smiles on the faces of those who work hard to make a living, when you pay them full price and not be the asshole who squeezes an extra buck out of them)
- Her later quoting the original rate of INR 15 a rose: -8
- Me then paying her the original rate of INR 15: 3
Despite my intended payment amount and her final quote being the same, my delight level dropped from a 9 (in pt. 4) to probably a 3 (pt. 6).
What do you think? Could experiments/ experiences like this one, experienced by a single person, be then gauged on a list of parameters for other people in the same city, country, and in other parts of the world? The objective not being to find a single global thumb rule or measure (like 70% or 8/10 on delight). But rather, to see how different groups of people fare on each such experiment/ experience. It need not be a labour-intensive effort. Data could be crowd-sourced.
Could this approach be a little less presumptive and a little more accurate than prevailing forms of research studies?
Insightful read, Shrutin. Give how human we all are, I wonder if our inability to replicate has less to do with the experiment and more to do with our ever changing human behavior, driven by context, thereby almost never being exactly the same in similar scenarios. Unless you create an experiment which itself nudges the recipient to make one of the many choices as intended from the experiment(what’s the point, then?)
Secondly,
If only all the vendors knew about passing on the effects of peak end rule to their customers
Thanks for reading, Deepti. Glad you found it insightful.
You are absolutely right about ever-evolving human behaviour being difficult to condense into a rule or template.
I do have some broad thoughts around the idea of an evolving experiment that you mentioned. Let me make a little more sense of it and then post it here. Soon.
Haha, well, guess the peak-end rule works both ways, for customers and vendors. Though quotes like “the customer is always right” sometimes tilts the scales and raises our entitlement levels as customers.
Thanks again for your comment. It did get me wondering about the next steps in terms of what an experiment then might look like.