Tag: AI

The Next Educational Diversion from our normal human behaviour

In my book, I briefly discussed the topic of quality in the world of innovation and automation.

My view was that through the quality revolution in the US and Japan and then other parts of the world, logically back then, someone visualizing the year 2021 might have assumed a world where everyone has quality integrated into their lives. From punctuality to cleanliness, to meeting deadlines and creating high quality products efficiently, and designing efficient processes and having employees adhere to them.

However, general human behaviour and smartphones really did a number on that possibility. Now, a lot of us tend to waste a lot of time mindlessly going down rabbit holes on the web. And how many of us are punctual? We also buy things we don’t need, and spend money we don’t have yet. And our general sense of quality isn’t much to aspire to.

So, what was the upside of the quality revolution, you might ask?
I think it was more of an educational diversion from our normal human behaviour so that we could then get our machines to be efficient instead of us.

And right now, I see something similar happening on the tech development front.

I recently got familiar with the project management software Jira. And user stories. And all I can think is, it isn’t going to be long before AI will handle a good part of all tech development. And we humans would simply have to communicate our tech requirements in a very simple manner to a system that will build it for us.

Tony Stark: Paint it.
Jarvis : Commencing automated assembly. Estimated completion time is five hours.

Imagine something similar with the next website or app you want to build in the coming years.

Built In Your Image

Built In Your Image

We encourage people to be objective, and not to be emotionally imbalanced. We even look down on the rare outburst by family or friends. Right?

And there’s a reason for it. Nobody likes someone who is always cranky. However, I wonder if even the rare outbursts or breakdowns by people we know, are really that bad.

For instance, people from smaller towns sometimes tend to be more attuned to their emotional side (by emotional, I don’t mean emotionally imbalanced, but rather, let’s say, ‘more human’ or warm, and also perhaps more easily offended) compared to those living in metros who, given the fast-paced life, often tend to be more disconnected and aloof to most things. Only, I don’t know if the metro way is the absolute right way, or the small town way, wrong.

Attending a lecture by Prof. Yuval Noah Harari seemed to at least slightly reinforce the thought, unless I missed some point.

Prof. Harari spoke of how organisations are and will continue to enhance human capability. And that while that would grow existing or new abilities in us, how it might shrink our emotional side, which in turn could be more detrimental than good. That seemed to explain the fast-paced pursuit in larger cities and our resulting disposition.

So have we, over the decades, even without biotechnology to enhance us, been gradually pushing ourselves to be more analytical at the risk of being cold and indifferent, while simultaneously punishing by isolating those who tend to be more emotional and arguably in turn, ‘more human’?

So while outbursts like road rage are never good, I am sure there are sufficient and more people out there, students, employees and others who are silently fighting their own battles, and each time they resist an outburst or an expression of their thoughts, and instead bottle it up, they perhaps end up doing more damage to themselves than good.

That is one part of the problem.

The other, more concerning part, given the above dilemma of whether we should allow people the occasional outburst without making it look like a forbidden crime, or not; is the fact that we know so little about human behaviour!

Yet we somehow seem to be alright with artificial intelligence being allowed to learn from us. With the possibility that someday there might be AI systems guiding nations about defensive or offensive actions. About how people are or might be, about how situations might pan out, and allowing man to indulge in his affinity for preemptive action.

It might also cause unstoppable actions on the part of AI. Unless we somehow feel optimistic that AI might in fact, help humans understand ourselves and each other better someday.

Because otherwise, it’ll just be like that phrase that went around during the early days of the computer… Garbage in..garbage out.


If innovation, strategy, problem-solving, customer experience or ideation are areas of interest, you might enjoy reading my book, ‘Design the Future‘.
Ebook available on Amazon and Kobo, and paperbacks across leading online bookstores including Amazon, Flipkart & Infibeam.
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