Soap Dispenser Design
This here is an ancient shampoo dispenser that broke last month. It was a crappy design for a few reasons. Firstly, because of how the pumps are placed (at the bottom). It would not stand on its own when you needed to refill. You either had to prop it against something, or hold it with one hand while filling it with the other. Small detail, but clearly ignored.
Secondly, it didn’t take much to take it off the base plate (2nd pic). Which is exactly how it fell and broke…because of an accidental tap that easily took it off its hooks.
Then came the replacement dispenser.
Certainly a better design. And one that stands independently. It allows refilling without risking the unit toppling over (and spilling liquid soap).
Only problem with this one is that someone did not think the back support design clearly. That side of the white panel (with the lines) should ideally have faced the wall, and the more smooth side faced forward.
Another good thing about it, is that you need to slide it the entire height of the support panel to fix in place or remove. Which means accidentally knocking it off is not easy.
Now I came across this liquid soap dispenser at a restaurant recently. It looks like any other dispenser (pic 1 below). Oddly though, it dispenses from under the black pump button (pic 2 below) and not the steel body, as one might have assumed.
Ordinarily, this dispenser design might still have been ok if it was for a single basin. You would be standing almost directly in front of it, so most likely, the soap would land somewhere on your palm. However, here, it was placed between two basins, so you would tend to limit yourself to the area in front of your basin, especially when others are around. Your hand will therefore approach the dispenser at an angle (unlike if it were right in front of you). What happens now is that when you press the pump and hold your palm under the steel body, soap will fall onto the ground from in front of your hand. Hopefully not onto anyone’s shoe.
Simply making the black button in the shape of an inverted triangle it might have made it far more evident.
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Ava and Dr. Jimmy Patell, dear friends of mine, were extremely kind to gift me a poem that they wrote about my book on design thinking, Design the Future.
The poem itself is more priceless to me than the book. Really humbling.
Here it is.
Design the Future, what does it portend
What does it say, what message does it send
Does it help Managers in their work place
Or a simple layman in his home space
How can the processes that evolve
A family’s day to day problems solve
Or is it just solely business tools
Being espoused in some management schools
Well to clear the mystery of it all
Shrutin Shetty has taken a call
And made things clear by writing a book
That may well become the subject’s handbook
Friends, it may help giving the book a read
It may assist you in your hour of need
Solve the problem before others do
And get credit that is due to you.
– Ava and Jimmy
If you haven’t picked up my book yet, you can use the code JIMAVA here for a 25% off on the paperback. Paperbacks are also available across leading online bookstores worldwide, and ebooks on Amazon and Kobo.
If you do buy the book, would appreciate a review on Amazon once you’ve read it.
Look forward to your views. And if you liked this post, do follow or subscribe to my blog (top right of the page) for similar topics that encourage reflection and discussion. You can also connect with me on LinkedIn and on Twitter.
Why are some brands killing the obvious in packaging design?
If anything is better than the taste of orange marmalade in the morning, it is the sight of it in the jar. Like a beautiful sunset. With strands of peel as if in suspended animation.
However, some leading Indian brands, and probably many others too in India and abroad, tend to put an ugly plastic label all around the jar, with the pictures of oranges and probably some marmalade too on it. Why not just let the product you’ve created, speak for itself?
A beautiful looking product like that, in a transparent jar, would sell itself. So why take the trouble to cover it up completely? Not like it is an excuse for the design, marketing and packaging folk to justify their jobs and salaries. It’s like those people who order an exceptionally tasty dish at a restaurant, and instead of diving right in, spend the next few minutes getting a perfect snap of the food. And then eat the food while distracted by the editing of the picture for social media.
Look at the bottom of the bottle, at the marmalade below the label. That’s what I’m talking about.
Design Thinking – Shelters for the Homeless [3.5 minute read]
Here’s the next post, towards sharing stories and incidents around design thinking in daily lives, towards a better collective understanding. My earlier post was about taps at home, and why house helps might be wasting water. If you missed that, here’s the link.
Now, in developing India, as the nouveau riche buy vacation home after home after home, we are still home to an astronomical 18 lakh homeless (as of 2011)!
Now this post is not on wasteful spending, or on “prudent, realty investments” either. Actually on second thoughts, prudent realty related investments might be right at the centre of this one.
I had read about this story over 2 years ago, and was so fascinated with the design thinking connect, I’d shared it on Facebook. Thanks to Facebook’s random annual reminders, this one popped back up recently. It showcases a classic design thinking flaw, of thinking for the user, instead of simply observing and asking them.
New Delhi faces some really bitter winters. I’ve spent some time there on work over different winters, and on some of those nights, the cold was mind-numbing. So one can only try to imagine how tough it would be for Delhi’s homeless people. Right? Think again!
Some years ago, the state government in New Delhi, with good intentions for its homeless, built 218 shelters with a capacity exceeding 17,000 people! Impressive, right?
Now you probably imagine that as winters approach, these places must be getting mobbed with homeless folk rushing in to keep warm? Especially considering there are about 125,000 homeless people in Delhi.
To the contrary, even on the coldest of nights, apparently these places were sparsely occupied. As per government estimates back then, at its highest occupancy, there were only 8500 people at the shelters.
The homeless somehow preferred enduring the cold in the open, to these warm shelters. According to the statistics, for every person who huddled up in one of these shelters, about 15 remained in the open. The government even had cops spotting and taking any homeless to the shelters. But the homeless were like mischievous children, waiting for an opportunity to sneak out of this situation they didn’t like.
Does that even make sense? Who, in their right mind, would prefer to freeze outdoors, as opposed to being warm in?
Unless a bigger picture was missed out. About them and the lives they lived.
It turned out, the homeless were afraid of contracting fleas from other homeless folk packed into these shelters. Which in turn would make even their waking hours miserable. The shelters also didn’t have any storage areas for people to keep their few but priceless belongings safely. And the few belongings they probably had on them, were always at risk of being stolen at such places.
In total, a somewhat hostile place for them to stay in, even in the most unrelenting of winters.
In their empathetic and genuine concern for these people, the government somehow assumed many things about their lives, or conveniently skipped them out in light of the greater good they were doing for them. They forgot to actually involve the very people who would be using those facilities. To know what they could be like. To know if they’d missed out on some aspect. They too are, humans after all. Or if even that didn’t matter, at least to justify their investment in the project.
Some observation. Some asking. And then more of both, could’ve truly taken India a step closer to being a concerned and inclusive society.
You can read about it here: link
Would love your thoughts on it.
And if you’d like my to look at some complex business problem you’ve been grappling with, drop me a mail at shrutin[at]ateamstrategy[dot]in Hopefully, I’d be able to give you a fresh perspective in an effort to help you solve it.
Design Thinking – Water Taps at Home [7 minute read]
I’ve had the habit of applying aspects of Design Thinking to my work and personal life for some time now. In fact, off late it is literally a ‘permanently on’ app running in my head. I use it to review products or services, or to wonder why some startup is loved and others aren’t so much.
Now Design Thinking has been getting thrown around a lot in recent times. So I thought I’d share some of my experiences in applying different aspects of this simple, yet seemingly elusive concept.
So I’ll occasionally share a few (hopefully short) posts about applying Design Thinking to random, everyday life.
Here’s the first one.
Now this scenario is probably limited to countries like India, where we have the luxury of house help. They range from your full-time servants living in adjoining quarters, to pay per task (washing dishes, cooking, sweeping, etc.). People, mostly women in the profession, have really innovated and kept pace with increasing needs and disposable incomes of nuclear families. That and people’s seemingly decreasing free time to finish household chores themselves.
For quite some time now, one thing about many of them has really bothered me. The part-time maid at home leaves the tap on full while washing utensils (no dishwasher here). And that tap remains on full blast even when she keeps washed utensils in the drip basket. Or when she is arranging dishes in the basket to make place for more. The huge wastage of water didn’t seem to bother her. And if we brought it to her notice, she would only be careful for a day. What’s most puzzling, the area the maid lives in, is known to face slight water shortages from time to time.
So, over the last few months, I randomly asked relatives and friends if this was an isolated case, or a common problem they faced too. There was a resounding ‘yes’ from all quarters about the excessive water wastage. And when asked what they felt the reason might be, the answers were almost identical too. That the maids just didn’t care or that as long as water was sufficiently available at the house they worked at, wastage didn’t matter.
In the past, when the maid was casually questioned why, you didn’t really get any answer. So without wanting to risk pissing off this temperamental lot, I wondered if it was possible to just think of broad areas of possible reasons for this (just an example of moving beyond the seemingly obvious reasons for any problem).
One reason, as mentioned by some of the informal group I questioned, could be the abundance of water in the homes they work at. The sufficient supply allows them to mentally relax the otherwise alert behaviour in them to conserve water (and many other resources in their lives). And this trait isn’t just found in them. Believe me, most of us, if not all, all guilty of such indulgences at others’ expense. From those who charge mobile phones and laptops only at work, to those of us who have (over the years, I’ve consciously managed to get rid of the habit) left the air-conditioning at hotels on (sometimes by sticking paper or cards into the key-slots), so as to return to a wonderfully cool room from a scorching outdoors. Even if we were out for a large part of the day.
One more probable cause could be the speed of the water. Having to do dull work across multiple homes from early in the morning, a jet of water helps clean utensils much faster than having to manually scrub them off under a slower flow.
Another probable cause for the water wastage came from a random memory from probably my high school days. I was at granny’s place, and had just finished a glass of juice, and was at the kitchen sink to rinse the glass. For some reason, I held the glass in one hand, and tried turning on the tap with the same hand. In the process, the glass caught the stem of the tap, and broke. That, and I somehow tend to accidentally break things (including, but not limited to breaking toothbrushes while brushing, or plastic spoons while eating ice-cream). 😐
Indian families can be cruel when it comes to dealing with breakages at the hands of their house helps. Now, most taps aren’t designed to allow sufficient free area to manipulate dishes while washing. ‘Manipulate’, I used to use that term a lot when working in the industrial robotics space). So it is possible that taps are left on fast to allow for washing a safe distance from the tap stem?
So let’s assume another constraint here. Let’s say you can’t interact with them towards understanding why they waste water. After all, they are a highly temperamental. So if they get angry and quit, a lot of households tend to come to a standstill.
Unlike in normal problem-solving, design thinking works wonders with many constraints too. So don’t get too disappointed with this crazy constraint.
So, instead of assuming they just like wasting water, is it possible that an ergonomically designed tap could help prevent breakages? And therefore, fix this precautionary ‘bad habit’ of theirs? Or that a better designed valve could help use less water without reducing the speed of the jet? Or both?
Any solution would involve nozzles that save water, like the one popularized by Altered: Nozzle, which fits onto existing taps, and claims to save up to 98% water! A tap stem design change would be the other aspect of it.
The possible causes of the problem, and possible solutions thereof, are many. And I didn’t even use much of the design thinking process to get to this stage. Imagine the possibilities on the home or business front with just some effort.
Would love your thoughts on it. Any other possible causes or reasons?
Update: While the taps at home already have an aerator, I recently installed this on the kitchen tap.
I was told that the maid said that with the new fixture, the water doesn’t make the kind of noise it used to earlier. Wonder if it was the noise they liked, which would lead to the water wastage.
And if you’d like my to look at some complex business problem you’ve been grappling with, drop me a mail at shrutin[at]ateamstrategy[dot]in and I’ll hopefully be able to give you a fresh perspective in an effort to help you solve it.
Over the decades, we have been seeing Apple grow at a blistering pace. Built on thinking different while staying hungry and foolish, it certainly created new sectors while killing redundant ones. With unwavering customer-focus, Apple maintained child-like curiosity, unbelievable innovation, and startup agility. The brand continues to enjoy a stronger following than even some religious cults.
The iPhone surely leaves little to be desired in terms of image/video quality, physical design, appearance and accessories. Yet, with each new iPhone that is launched, its key features have long been available on Android phones. Or it has features that are easily copied (for whatever they’re worth) by up-and-coming mobile phone manufacturers.
In design, one of the guiding rules is of form ideally following function.
So, the big question is, has Apple permanently lost its startup like agility and freshness? More importantly, how long will it retain its cult following purely on form, if function continues to lag behind?
See Ma, No Hands – Reviewing the Dettol No-Touch Soap Dispenser
Here’s a product review.
You wouldn’t be reading this if you were fortunate enough to live a secluded life in the hills, which means you’ve most likely visited a reasonably-priced restaurant around. And you have probably noticed how the wash basins usually have water all around the tap/ faucet. Throw in some people who turn taps/faucets with soaped-up hands, or with food covered hands; and just washing your hands there suddenly becomes something of a daring act.
That being the case, and given that most eateries and homes at best have a press-the-pump type soap dispenser, Dettol, a household name in India, had a great business opportunity with a no-touch soap dispenser. Here’s what they did with it.
A big flaw with the design, beyond the drab form. The battery compartment placed right at the bottom, with a thin cover that has a slight gap in it. Now, if only women walked the earth, this wouldn’t have been a problem considering how careful and tidy most women are. At least the ones I’ve known. But with us guys around, it’s another story. Me for one, even after just washing my face I usually look like I got hosed down. And I’m the least of Dettol’s concerns.
Every few days, the dispenser at home either stops working, or dispenses four times repeatedly. That calls for wiping it dry, including the batteries and the compartment. Find me a restaurant or home who’s basin area is always dry enough to keep such a dispenser and not have water seep in. All the fancy hotels will be using fancier units anyway.
Let’s look at pricing. Given the potential customer base, filled with wet basin areas, they could have easily taken a shot at replacing existing push-type dispensers, bars of soap and even soaps hanging from the wall by a rope [yes, you’re life’s incomplete if you haven’t used one of those] with an aggressively priced product. However, at INR 450 a piece, it is a little steep for the value shopper. It gets worse. The liquid is much thinner than most other brands, and the two variant choices you get smell between not good and horrible.
And finally, price of refills. A single refillbottle (250ml) sells at supermarkets at INR 150 (strangely INR 99 on some sites online). Compare that with a thicker and better smelling refill by another leading brand which sells at INR 140 for a 900ml pack, that is quite a difference. And you can’t use any other liquid soap in this one due to the way the refill has been designed. Which means, you have to pay premium to continue using this dispenser.
What Dettol could have done instead to get a bigger bite of the market:
- Designed a better/ sleeker looking dispenser
- Competitively priced base unit, aimed at making it a compelling option to replace bars of soap and push-type dispensers
- Battery compartment placed higher up without causing the unit to get top-heavy
- Used a thicker consistency liquid
- Made it possible to refill with any standard available brands
- Offered competitively priced refill liquids in 1-2 standard/bulk quantity options with at least 3-4 good fragrance variants
It’s one thing to attempt to shift the existing market with a quick first move that’s just ‘ok’, quite another to delight on your first shot. By the time you come around for a second pass, it might just be too late.
[1/5] For just dispensing a sad smelling liquid soap, and for disappointing on design, ease of use, pricing, and on refills.
Can You Handle This? Dangers of Bad Design
When making products, or even installing one, more often than not, haste does make waste. Some calmness and a little imagination goes a long way in avoiding the following…
Above, is the inside of a rear door of a Maruti Eeco. I wonder how Maruti could have designed the door handle to block movement of the window roller. You actually end up opening the door while attempting to roll down the window. Now even if I assume that the owner of this vehicle that I sat in, perhaps changed the angle of the door handle (by removing and fitting it at a different angle on the nut), Maruti should have ‘idiot-proofed’ it by placing the two handles sufficiently apart from each other. Yet, in the age of automatic locking and power windows, this is what one of the auto majors in India has to offer.
This one takes the cake. I made a bunch of pit stops on a recent trip, so I’m still trying to remember at which hotel/ restaurant I took this picture, but it does make you wonder about what kind of thoughts could possibly have gone behind it. It’s funny for blokes like me, but wonder how women would use it. And I don’t know if the placement would make them laugh, or ”piss them off”.