Customer is King | Design Thinking | DTEveryday | Human Behaviour | Improve | Innovate | Life or something like it | The known unknown
When Did We Stop Designing for Humans?
In the past year, customer experience has taken a real nosedive. Big brand products and services making baffling choices. Let’s start with recent Panasonic/Google TVs. With any TV including the good old ones, adjust the volume and it takes about 2 seconds for the volume bar to disappear. Before that if you clicked on any…