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Design ThinkingHuman BehaviourInnovateManagement Mumblings

When the Room Agrees Too Quickly

by Shrutin ShettyApril 27, 2026March 21, 2026

There is a particular kind of meeting that should make any product leader nervous: the one where everyone agrees. Anyone who has led a project of moderate complexity knows the exact opposite situation well enough;…

Customer is KingDesign ThinkingHuman BehaviourInnovate

Innovative Products or Solutions

by Shrutin ShettyNovember 29, 2024November 27, 2024

When designing products or solutions, some of us have a tendency to gravitate to the Pareto Principle — we try solving for the bulk. For approximately 80% of the majority. And we feel it is…

Customer is KingHuman BehaviourImprove

Service Platform Discounts

by Shrutin ShettyNovember 28, 2024November 27, 2024

Who doesn’t love a good deal when shopping online? From eCommerce to flight bookings and food delivery, discounts are everywhere. Beyond price cuts on products, many platforms offer unique promotions — like specific restaurant deals…

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