The men among you might be able to relate to this.
Think of the last time you attended a conference or had to commute for a duration of over 30 minutes. And rather than drive or take a bus or train, you Uber or Ola it there and back.
How often might you have dozed off in the cab?
I have on plenty of occasions.
Doing so is probably not too safe even for us men. But you can relate to this scenario. Unless you are on a call or browsing, or chatting with the driver; there’s a good chance you’ve been generally sleepy. Even more so if it is sunny or gloomy outside, making it a struggle to keep awake in the cab.
We do wake up refreshed though; ready for whatever tasks await us.
Now, imagine those same instances as a woman.
One would imagine it is far more unsafe for her. Which means she needs to resist that overwhelming nap in the cab that we men would struggle to resist.
Imagine an hour or more of commuting. Imagine needing to stay awake, only because you are a woman. Only because the world remains disproportionately more unsafe for you.
During engineering, I used to have a little over an hour of commuting each, to and from college. A 5-minute local bus ride for about 2 kilometers, and then an hour on an express bus flying for a good part on a national highway.
One afternoon, when getting back from college, I remember being sleepier than usual. So I dozed off for a while. After getting off at my stop, and getting into the local bus, I sat on an aisle seat on the left. Next to me on the window seat was an elderly man.
Still drowsy, I nodded off, and my head unintentionally bobbed off this old man’s shoulder. Awoken by the jolt, without looking up, I apologized to this person. Still struggling to stay awake, I nodded off again.
And again, along the twisty roads, my head hit his shoulder. Again, with eyes half open, I apologized, before opening my eyes wide open to try and stay awake. But before I knew it, I had drifted off, only to wake up after the next jolt between head and shoulder. 😛
I wondered how come this old man was so tolerant of this invasion of his space. As I turned to apologize, I realized he was fast asleep too, head bobbing slightly with the movement of the bus.
It is a different situation if a a woman is sitting beside another woman in public transport. But otherwise, this lowering of one’s guard and allowing oneself a few zzz’s in the face of exhaustion is an improbable scenario for most women. She would not feel safe to allow herself to catch a few zzz’s. Even on the most scorching afternoons on a bus filled with strangers she is instinctively programmed to be alert about.
In a generally hostile world, imagine the toll this resisting of sleep, or the need to be on alert all the time, puts on the average woman’s attentional space.
Now imagine how making the world safer, could do wonders to the attentional space of millions of women.
An attempt to create a safer world has many dimensions to it.
From educating us men from childhood, to creating safe environments and neighbourhoods. And creating less-taxing processes and experiences.
Indian queues have been something of an amusement for decades. How we generally struggle to create straight lines, but would rather flock over a counter. That experience for most of us men, though mildly stressful, is only one of ensuring no one cuts the queue before you.
For a woman, it is a far more horrifying experience. It often is about having strange men far too close in her personal space. She is not just concerned about losing a few spots in queue. Her mind is most likely in a state of high alert. Scared she might be pushed off balance, or touched, or pick-pocketed. Not a pleasant state for anyone to be in.
A lot of us have either mentioned or found amusing, how women go to the loo in pairs or groups. There are those of us who only need to slide down a zipper and go. We can never fully understand the challenge a poorly lit toilet or approach presents to a woman. Nor the lack of a hook for a purse, an empty toilet paper roll, or a working latch on the door presents to a woman.
Years ago, as a male teen growing up in India, I have done my share of urinating in public. Not exactly in public, but say into a field on the side of a highway and such. Not proud of it. In fact over the years, I’ve been increasingly ashamed of it.
Many years ago as a student, I was on a bus traveling between two states. The bus stopped in a small town, and many of us passengers stepped out to relive ourselves. On one edge of the bus stand, beyond an open gate, was a swamp.
Since there were far more people than toilets, and given the short duration of the stop, the teenage me headed toward the swamp. A few elders standing along the path to the swamp figured the obvious reason I was headed there. In an animated manner, they seemed to caution me using a word in the language of the state. They kept repeating it. I was familiar with the word. In my limited vocabulary, it meant swamp or small water body or something. I smiled and waved them a friendly ‘don’t worry about it’ and walked past, stood on the edge of the swamp and got to it.
During the rest of the journey, the word of caution from those villagers kept playing in my head. That’s when realization hit that there also exists an almost identical, phonetically slightly different word in the same language. One that translated to water snake! So much for risky relieving business.
But unlike that incident, even the most normal seeming public toilets (including the ones at malls) can seem equally daunting for women. From lights not working, to male staff being assigned to clean them, it is no less scary than the risk of those water snakes.
Imagine the world of a difference between someone able to relieve oneself when necessary; to someone needing to hold it in till she gets to a more accommodating place.
Now imagine how making the world safer and being considerate and thoughtful, could do wonders to the lives of millions of women.
Educate. Be considerate. Design safer and more thoughtful spaces and processes.
The entire buzz in the recent past about Starbucks coming to India reminded me of this question that popped up in my head when I was at a Starbucks at a mall in New Jersey last year.
It was probably a weekend, the mall was crowded. There were a good number of people queuing up to get their caffeine fix or to grab a quick bite before getting back to shopping. It was apparent that the café was short staffed. There was a growing line of people waiting to order, and a fewer, but slowing increasing number waiting to pick up their orders. There was only 4 staff members.
Which brings me to the question.
What would you do in a similar situation, if the total staff strength was 4 (including you), handling a growing queue of coffee lovers. Would you:
Divert a larger number of hands to taking orders (so that you could lock in the revenues, so that customers would complain/ grumble at best, without you losing any business (since the queue to order is moving fast, and the money’s coming in), or would you
Have an equal number of staff taking orders and preparing too, or
Would you have more staff members preparing customer orders, while letting the line to order grow, so that customers’ who’ve already ordered didn’t have to wait too much, and as the line to order would obvious grow longer, those in a hurry could go about doing their work and perhaps come in later when the lines were shorter, and those who didn’t mind waiting, could.
Let me know what you would do in a similar situation.
Your choice will speak a good deal about how you would run your business, your priorities, the whole jazz.
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