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From Quality Revolutions to Design Thinking: Where Did All the Productivity Go?

ByShrutin Shetty

Back when I was researching for my book, ‘Design the Future’, that simplifies design thinking for businesses and curious individuals, I noticed something striking. The popular 5-step Stanford design thinking model closely mirrors DMAIC, a much older and effective quality improvement tool. (My book simplifies the Stanford process, btw). Having studied some quality improvement, I…

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The Next Educational Diversion from our normal human behaviour

ByShrutin Shetty

In my book, I briefly discussed the topic of quality in the world of innovation and automation. My view was that through the quality revolution in the US and Japan and then other parts of the world, logically back then, someone visualizing the year 2021 might have assumed a world where everyone has quality integrated…