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Customer is KingDesign ThinkingHuman BehaviourImproveInnovate

The Feature That Made It Worse

by Shrutin ShettyApril 6, 2026March 20, 2026

There is a quiet assumption embedded in most product roadmaps: that more capability means more value. It sounds reasonable. It rarely survives contact with actual users. Service Focus: In 2018, Snapchat redesigned its app with…

Design ThinkingHuman BehaviourImprove

Gravity and Angle of Approach

by Shrutin ShettyDecember 1, 2024November 28, 2024

Two of my many favourite topics around design, and these are terms I use, are ‘Gravity’ and ‘Angle of Approach’ (AoA). Gravity, is not to be confused with layouts and reading gravity. And AoA is…

Design ThinkingIdeationImprove

Same Same but Different

by Shrutin ShettyNovember 30, 2024November 27, 2024

A few years ago, I was advising a consumer tech company, and two of a bunch of things I was working on, was conceptualizing the search function and recommendation engine for the tech team to…

Design ThinkingHuman BehaviourIdeationImproveInnovate

Inclusive Solutions

by Shrutin ShettyNovember 30, 2024November 27, 2024

In continuation of yesterday’s post (link here), which was about why involving users on either extreme of the bell curve (as opposed to innovating for the bulk majority) facilitates in creation of a more innovative…

Customer is KingHuman BehaviourImprove

Service Platform Discounts

by Shrutin ShettyNovember 28, 2024November 27, 2024

Who doesn’t love a good deal when shopping online? From eCommerce to flight bookings and food delivery, discounts are everywhere. Beyond price cuts on products, many platforms offer unique promotions — like specific restaurant deals…

Customer is KingDesign ThinkingHuman BehaviourImproveInnovate

Video Shorts – Discontinued Products Section

by Shrutin ShettyOctober 13, 2022October 13, 2022

A cool feature I came across on a website, that is highly recommended especially for product companies that have a large and evolving portfolio. #servicedesign #userexperience #b2c #b2b #shorts

Recent Posts

  • The Feature That Made It Worse April 6, 2026
  • The Intellectual Humility of the Prototype April 2, 2026
  • Footwork, Footloose April 1, 2026

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