Product Use and Experience – Range and Layers
There is a beauty to how some products (and software) are designed.
Think scissors. If we want to cut something fast, we use the forward section of the blades (speed multiplier). Want to cut something fatter or tougher, use the rear end of the blades (effort multiplier); and cut slower, or risk breaking the scissors.
And Mixer grinders. Need to grind coffee beans to a powder? Start with the low speed, and slowly increase. Jump to the highest speed fast, and you could damage the blades or motor.
Cars (MT) and commuter bikes follow a similar rule. More torque for climbing on lower gears, and better speed on higher gears. Try climbing in a high gear, and you’ll stall. Go fast in a lower gear (or drop to a low gear at high speed), and you wear out the gear.
Think Software. I’ve always admired the MS Office suite. Layered, so novices like the teenage us got some basic fun. And as our task complexity deepened, the software opened up to keep pace.
Physical products have manuals. Tech service cos would benefit if they spelt out the expertise/ features they offered. Many of us use online services not knowing half their features; many of which could simplify our work or make things more enjoyable.
Make layers appear as the user gets ready for them.