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Serves you Right
“Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.” – Peter Drucker We recently bought a cordless telephone from Croma (for the uninitiated, Croma comes under the Tata umbrella). Took it back home and it was not working. Late next…
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The Human Angle: Design Thinking
Every product you’ve ever loved was designed by someone who first tried to understand you. Not your demographic. Not your purchase history. You! Your frustrations, your workarounds, your unarticulated wishes. This is the engine behind the world’s most beloved designs, and it has a name: empathy. Not the soft, feel-good kind, but the rigorous, observational,…
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Thumbs Up for Good Design
I was getting a haircut earlier this week and got curious about the trimmer my barber (or hairdresser or hairstylist; unsure what they are called nowadays) was using on my head. It was an unusually quiet one. Turned out to be a Wahl. He couldn’t stop praising it. That opened up a longer conversation. He…
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Amazon Go, This is How You Could Go
Earlier this year, Amazon announced its Amazon Go concept. The cashier-free, and hopefully hassle-free grocery store. The news did seem to receive a disproportionate amount of public interest. Sources: 1 – link, 2 – link Of course we’ve all had our share of standing in queues. Queues where cashiers billed and packed at a…
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A Soccer for Peace
One World Futbol – Game for Peace?
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Form or Function?
Form or Function? How about Form and Function? The eternal fight between form and function. Between show and effectiveness. Between being followed by a herd with questionable loyalty, and walking with a small group with unwavering conviction in your vision. Here’s a fancy looking video by HBX, Harvard‘s online programs platform. Professor Christensen undoubtedly sounds like…
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