Lose some…Win 'em all.!
Image: source B2B and B2C Customers For the longest time, Retail, or Business-to-Consumer (B2C) 'customers' have been accustomed to, and driven by, fads, hype, distorted facts and price wars, to influence their buying choices. Busines-to-Business…
A Love Song for India I tried thinking of a love song for India, and couldn't find one more appropriate than this. ABBA's 'Lay all your love on me'. These four lines seem to be a perfect message…
Women Drivers "You said a bad driver was only safe until she met another bad driver? Well, I met another bad driver, didn't I?" - Jordan, in The Great Gatsby The hype around Women's Day…
The Elusive Future Here's a neat quote from F. Scott Fitzgerald's 1925 novel, The Great Gatsby, that captures brilliantly, human dreams and hopes against the backdrop of fleeting time. "Gatsby believed in the green light, the…
And Then It Hits You When interacting (read playing) with infants, objectives are very clear in our head. We must make them laugh, even at the cost of looking foolish. And we must, at all…
Attention! Allan Massie said, "Do you know what a soldier is, young man? He's the chap who makes it possible for civilized folk to despise war." Last night I watched a movie called 'Holiday'. An action…
The Up Side of Consulting Here's a post I had drafted for submitting as a resource to MosaicHub, in response to their call to members for 'the Top 5 things businesses need to know about your area…
Ghost Rider India has seen a meteoric rise in the number of vehicles on its roads. And with it, driving sense and etiquette have disappeared into oblivion. I'll agree I'm not too great a driver myself. But few…
Rolling Gear Last May, Indian airline companies reduced the permissible weight limit on checked-in bags [domestic sector] to 15 kgs. The international limit ranges from 23 kgs (or lower?) to the more generous likes of Emirates that allows…
The Superior Sex The timing of this post, right after the so-called 'Women's day' is purely coincidental. For one, I don't even know what 'Women's day' is supposed to mean. If we 'full-of-ourselves-men' don't have a 'men's…
Carry This Last afternoon, I was lucky to chance upon some great customer service. I was at a station in Karnataka, heading back to Bombay with my mom. The indifferent railway staff hadn't been clear about which…
The A-Z of Consulting I had recently uploaded a new presentation about the A-Team, a Management Strategy & Consulting service for Small & Medium Businesses that I run. Contrary to the general perception most people have…
Are you Sold to the Idea? Here's a first post under a new category called 'Management Mumblings'. I recently addressed and interacted with about 70 really smart MBA students, with whom I was sharing experiences from my corporate career,…
If You're Gonna Fly Now that's how one should live their life. For those of you in India, I'm sure you saw the news about the Air India flight that made an emergency landing at Jaipur airport on…
Your Time Will Come Three days ago, I was rushing to office after a meeting. The day somehow seemed very different. Special, in an inexplicable way. The meeting had gone well too. While waiting at…