Good questions get us further, faster.
And here’s a chance for you to win a signed hardcover of Think Like an Innovator!
One of my favourite questions, and I mention this in the book, came when I hit a roadblock when working for a client, a leading Asian hospital looking to affordably improve paediatric patient experience.
I’d learned from doctors and stakeholders that the hospital was already doing far more than I could have imagined for their patients and patient families.
I was completely out of ideas.
After some minutes of feeling helpless, more calmly, I reworded the challenge to. Now it sounded something like: ‘What more could we affordably do to improve this phase of the patients (and their families’) lives?’
That shift almost instantly unlocked a renewed phase of interviewing families and stakeholders to simply learn more about how their lives have changed.
It led to a solution I myself was amazed by, and that was well-received by members of the hospital’s Board.
The approach also revealed an invisible but worthy challenge: improving staff well-being. And a solution for it.
: What is the one best question you’ve asked, yourself, your team, anyone: that made a positive, transformative difference?
Three best answers win signed copies of Think Like an Innovator.
You could be anywhere in the world.
Drop your question in the comments below before Sunday, 18th January. 👇