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  • Customer is King | Design Thinking | Human Behaviour | Ideation | Improve

    Product Design should factor Human Forgetfulness

    ByShrutin Shetty September 12, 2022

    Product design should factor for human forgetfulness where possible. This is a picture of the detergent tray from a leading brand, top-loading washing machine. The hole in the tray is where detergent, mixed with water, drips into the drum during a wash cycle. However, when the tray is opened to fill detergent, you notice it…

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  • Human Behaviour | Improve | Life or something like it | The known unknown

    An Indian Survivorship Bias Example

    ByShrutin Shetty September 7, 2022

    Many of you must have seen that drawing of a World War II plane with red dots on it. It explains Survivorship bias, a bias that statistician Abraham Wald figured out. Pic: source Simply put, survivor bias is our tendency to view a situation or pattern as a comprehensive representative sample, often without considering what…

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  • Design Thinking | DTEveryday | Human Behaviour | Ideation | Improve | Innovate | RattL-em

    Product Design Inputs for a Standing Desk

    ByShrutin Shetty September 7, 2022September 7, 2022

    Invisible Bed has been an interesting product company. As a recent owner of a wall mounted sit/ stand desk, I recently shared some product design inputs with the CEO. They were well received. The Product: The Challenge: 1.Pre-attached table-top – makes installation a challenge even for a 2-person team, as the table-top weight causes the…

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  • Customer is King | Design Thinking | Human Behaviour | Improve | Innovate | Management Mumblings | The known unknown

    Everything as a Service

    ByShrutin Shetty August 17, 2022

    Over the past decade, the business world has had a real attraction to making everything a service. And rightly so. Would you rather struggle to repeatedly sell your product to the same customer? Or would it be better to offer it on a subscription model where you can keep improving it over time, and charge users a regular fee for using it?

    However, if you compare the buying good ol’ products whenever you would need them, to subscription based services, a paradox seems to emerge.

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  • Design Thinking | Human Behaviour | Innovate | The known unknown | Wheels

    Could Musical Roads address Global Speeding and Road Safety

    ByShrutin Shetty August 16, 2022August 16, 2022

    Pic: source There are roads in Hungary that plays music! A musical road was first created in 1995 Denmark, by two artists. Given how brilliant a concept, I wonder why its Danish origins seem almost obvious. Just like the concept of hygge and especially Lego. Musical roads also exist in other countries like Hungary, Japan,…

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  • Human Behaviour | Improve | India | Life or something like it | The known unknown

    How About a Mass Behavioural Improvement before India’s 100th Independence Day

    ByShrutin Shetty August 16, 2022

      The beautiful tri-colour waving at Connaught Place, Central Park, Delhi. It’s 75 years since India got Independence! A proud milestone for all of us Indians. Also one to reflect on and carefully choose the path forward. I happened to read a 75th Independence Day post on Instagram a short while ago, that took a…

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  • Design Thinking | Human Behaviour | Improve

    Mobile Apps and Habits

    ByShrutin Shetty August 15, 2022August 15, 2022

    Pic: source If you are trying to create a new habit or trying to use a mobile app more regularly, you would obviously have better luck if you placed the app on the Favourites row. It could be a planner app, an e-book reader, a food-tracking or exercise app, or whatever else. But it is…

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  • Design Thinking | Human Behaviour | Improve | Life or something like it | Young Minds

    The Hostile World for Women

    ByShrutin Shetty August 13, 2022August 13, 2022

    The normal-seeming world of us men is often a battle zone that most women need to navigate each day.
    Places and experiences we might not give a second thought about, can be horribly taxing on the attentional space of women.
    We all need to educate, be considerate, and design safer and more thoughtful spaces and processes for them.

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  • Customer is King | Design Thinking | Human Behaviour | Improve | Reviews

    Heel Rollers – Not a great Design

    ByShrutin Shetty July 19, 2022

    Image: source   Heel rollers, heel wheel skates, or heel wheels, have a fundamental flaw in their design.   If we humans were to pick between standing for a minute on the front section of our feet or the heels of our feet, odds are we would be more comfortable on the front section. The…

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  • Human Behaviour | Improve | Life or something like it | Not So Serious

    Plastic Diet – Trying to Predict Big Pharma’s Next Big Thing

    ByShrutin Shetty June 22, 2022July 2, 2022

    Image: source Since plastic is pretty much an inescapable part of our diets now, and since we humans are inclined to prefer selling/buying a solution rather than inconveniencing ourselves with rollbacks or preventive efforts, my prediction for big pharma is that their next big offering will be pills (or some other form) of supplements to…

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  • Customer is King | Design Thinking | Human Behaviour | Improve

    Product Design – Bottle Necks

    ByShrutin Shetty June 6, 2022

    I recently got some (plastic 😬) bottles for home. Not proud of it. But anyway, I noticed a small design anomaly with them. Normally, the neck of most bottles are only slightly shorter than their lids.   Now while these bottles are fine otherwise (except, plastic!), I wonder how many people who’ve bought them have…

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  • Design Thinking | Human Behaviour | Improve | Innovate | The known unknown

    How the Future of Text Content Should Be

    ByShrutin Shetty May 19, 2022

    Pic: source As our attention spans go from low to almost non-existent in an increasingly noisy world, I get especially wary whenever I need to read a verbose report. Especially ones with unusually large paragraphs. You know it might be important, but just the way it is structured makes it very difficult to read to…

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  • Customer is King | Design Thinking | Human Behaviour | Improve | Innovate

    Product Use and Experience – Range and Layers

    ByShrutin Shetty May 17, 2022May 17, 2022

    There is a beauty to how some products (and software) are designed. Think scissors. If we want to cut something fast, we use the forward section of the blades (speed multiplier). Want to cut something fatter or tougher, use the rear end of the blades (effort multiplier); and cut slower, or risk breaking the scissors….

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  • Design Thinking | Improve

    Dettol Liquid Soap Refill’s Cap Seal Ring

    ByShrutin Shetty May 15, 2022

    Dettol liquid soap’s refill packs (above) have a small flaw in their cap seal rings. The tiny ring that stays on the refill pack (after breaking off from the cap), is not secured in place, and tends to fall into the soap dispenser. Lifebuoy liquid soap refills (above) on the other hand, seemed to have…

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  • Design Thinking | Human Behaviour | Improve | Life or something like it

    All We Need is Somebody to Lean On

    ByShrutin Shetty May 10, 2022

    Sometime before lockdown, I was in another city, attending a wedding. The reception was in this beautiful open ground. I’m no fan of wedding ceremonies, so once I was done admiring the place, I was a little bored. After some time at the bar, I caught up with a few people, and was back to…

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